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54 Troubleshooting and Maintenance
H. INTERPRETING THE PRINTER’S INDICATOR LIGHTS
Most error messages will appear on your computer screen via
the Status Monitor application. However, if the error prevents
communication with the computer the LED lights may be used
to help diagnose the problem.
LED Explanation
Intermittent Flashing Printer is doing maintenance.
Pause Appears during start up or after a
cartridge change.
Slow Flashing Power Missing Label Stock.
Solid Power Light Power is on.
Rotating Ink, Power Firmware update is in progress - do
and Pause LEDs not remove power or USB
I. TECHNICAL SUPPORT
If you have difficulties in operating your Printer, the proce-
dures in this manual and the software User's Guide should, in
most cases, solve the problem. If you still have difficulty, con-
tact the technical support number using one of the methods
listed below.
Source Location
Primera Knowledge Base www.primera.com/knowledgebase.html
NiceLabel Software Help files Open the software. Click on the Help
Menu - Contents
Email Support www.primera.com/contact_tech_support.cfm
Chat Support www.primera.com/knowledgebase.html
Phone Support 763-475-6669 (Mon - Fri 8 a.m. - 6 p.m CST)
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