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FC2354603-00 A 3-1
Section 3
Troubleshooting
3.1
Problems After Installation
There are three basic types of installation problems that can cause your
QLA2310F/2310FL HBA to function incorrectly: hardware problems, system
configuration problems, and Fibre Channel problems. The following section
provides itemized checklists to help you determine why your QLA2310F/2310FL
HBA is not functioning.
3.2
Hardware Problem Checklist
■ Are all of the circuit cards installed securely in the system?
■ Are all of the cables securely connected to the correct connectors? Be sure that
the FC cables that attach from the QLA2310F/2310FL HBA connectors to the
device are connected correctly. For example, the optical transmit connector on
the QLA2310F/2310FL HBA must be connected to the optical receive connector
on the device. Some connectors require a firm push to ensure proper seating.
An easy way to check for correct seating is to switch the connectors on either
the QLA2310F/2310FL HBA or the device, then restart your system. If the BIOS
is enabled, devices attached to the QLA2310F/2310FL HBA are displayed on
the screen.
■ Is the QLA2310F/2310FL HBA installed correctly in the PCI slot? Is it seated
firmly in the slot? PCI and PCI-X slots look the same. If the PC contains both
PCI and PCI-X slots, refer to the PC manufacturer’s instructions to determine
the slot type.
■ Check for interference due to nonstandard PCI connectors.
■ Is the Fast!UTIL data rate setting correct? See the appropriate readme.txt file
for information about setting the data rate.
■ Are all external peripherals properly powered up? See the appropriate readme.txt
file for information about displaying attached devices.