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Raymarine UK Ltd.
APPLICABLE TO PRODUCT SOLD THROUGH OFFICIAL RAYMARINE UK LTD. DEALERS,
DISTRIBUTORS AND BOAT BUILDERS WITHIN EUROPE, THE MIDDLE AND FAR EAST,
AFRICA AND AUSTRALASIA.
Limited Warranty
The Raymarine warranty terms and conditions as described below do not affect the
customers legal rights and complies with EU Directive 1999/44/EC.
In order to ensure that the product continues to operate efficiently and reliably, we
recommend that, before using the product, the customer carefully reads the Owner’s
Handbook and follows the advice on the safe and correct operation and use of the
product. We recommend that the Raymarine product is installed by a Raymarine certified
installer. Installation by persons other than a Raymarine certified installer may invalidate
the warranty.
1. Product warranty
1.1 Raymarine warrants each new product to be of good materials and workmanship.
Raymarine, or its approved agents, will repair or exchange under warranty any parts or
product proven to be defective in material or workmanship under normal use, for a period
of 2 years (24 months) from date of sale to end user, subject to the limits contained in this
warranty document.
1.2 The Raymarine warranty covers the parts and labour associated with any warranty
repair as described above, provided that the product is returned to Raymarine or one of its
approved agents.
1.3 Raymarine reserve the right to replace under warranty, not repair, certain Raymarine
products subject to the limitations below, provided that they are returned to the nearest
Raymarine National Distributor. For details of such products refer to the internet at
www.raymarine.com
or contact your nearest Raymarine National Distributor.
2. Onboard warranty
2.1 In addition to the Product warranty cover as described above, Raymarine will,
authorize onboard warranty service by the nearest Raymarine approved service agent,
subject to the maximum mileage and other limits referred to in paragraph 4.12 below, on
products, where proof of installation, or commission by Raymarine certified installers,
can be shown.
2.2 The warranty provides for onboard repair or exchange of the product, by Raymarine
or its approved service agents, for a period of 2 years (24 months), subject to the limits
contained in this warranty document. In the case of a product installed, by a Raymarine
certified OEM installer, on a new boat prior to the sale of the boat to a customer, the 2-
year period will begin on the date of the sale of the boat to the customer. In the case of a
product installed, by a Raymarine certified installer, on a boat already in the possession of
the customer, the 2-year period will begin on the date of the commissioning of the
installed product.
2.3 Certain Raymarine products are not covered by onboard warranty unless the products
are pre-registered and on board warranty is purchased from the Raymarine certified
installer. For details of such products refer to the internet at
www.raymarine.com
or
contact your nearest Raymarine National Distributor.
2.4 The Purchaseable onboard warranty is subject to the limitations below.
3.Obtaining warranty service
3.1 In the event of warranty service being required, the customer should contact
Raymarine Technical Support or the nearest Raymarine approved service agent - the
contact details of Raymarine Technical Support and a full list of the names and details of
worldwide service agents are available on the internet at
www.raymarine.com
and in the
Owner’s Handbook.
3.2 In cases where the customer is requesting a warranty service and a Raymarine
certified installer has not installed the product; i.e. Product warranty, the affected product
must be returned to the customer’s local Raymarine approved service agent or direct to
Raymarine with:
3.2.1 proof of purchase showing the date of purchase and the name of the
supplier of the product; and
3.2.2 the serial number of the affected product; or
3.2.3 a warranty card completed by the product supplier (which will contain
the information required by paragraphs 3.2.1 and 3.2.2).