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Runco PlasmaWall Owner’s Operating Manual 47
PRE
L
IMINAR
Y
5.1
Troubleshooting Tips
Table 5-1 provides some general guidelines for troubleshooting problems you may
encounter with the PlasmaWall. If you encounter an issue not described here, please
contact your Runco dealer or Runco Technical Support.
5. Maintenance and Troubleshooting
Table 5-1. Troubleshooting Chart
Symptom Possible Cause(s) Solution
The display does not turn on
after initial installation.
• The PlasmaWall is not
plugged in or the AC outlet
is not active.
• The DHD Controller is not
plugged in or the AC outlet
is not active.
•The remote control
batteries have run out.
• The serial connection from
the DHD Controller to the
PlasmaWall is incorrect.
• Ensure that the
PlasmaWall is plugged in
and that the AC outlet is
active.
• Ensure that the DHD
Controller is plugged in
and that the AC outlet is
active.
• Replace the batteries.
• Ensure that the RS-232
output from the DHD
Controller is properly
connected to the RS-232C
input on the PlasmaWall
(see
Figure 3-3).
The PlasmaWall and DHD
Controller are both on, but
there is no picture and
on-screen menus do not
appear.
• Faulty or incorrect video
connection between the
DHD Controller and the
PlasmaWall.
• Incorrect input source
selection.
• Display Device input
source is set to RGB, DHD
Controller input is set to
DVI
1 or DVI 2 and DVI
source is
HDCP-encrypted.
• Ensure that the DVI and/or
RGBHV outputs from the
DHD Controller are
properly connected to the
video inputs on the
PlasmaWall (see
Figure
3-3).
• Choose the correct input
source on the display (refer
to
Selecting the Input
Source on page 30).
• Set the Display Device
input source to DVI/HDMI
or use a different input on
the DHD Controller for the
encrypted source material.
The display is on and menus
appear, but there is no
picture.
• Incorrect source selection.
• Source component is not
turned on.
• Source component is
connected incorrectly or
not at all.
• Select the correct source.
• Turn on the source
component.
• Check connections from
source component to DHD
Controller.