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Troubleshooting
9.
10
Common windows problems
NOTE
: Refer to Microsoft Windows 98/Me/2000/XP User’s
Guide that came with your PC for further information on
Windows error messages.
Message appears on
your computer
screen:
• “Device can't be
set to the H/W
mode you want.”
• “Port is being used
by another
program.”
• “Port is disabled.”
• “Scanner is busy
receiving or
printing data.
When the current
job is completed,
try again.”
• “Invalid handle.”
• “Scanning has
failed.”
• There may be a copying or printing job in
progress. When that job is complete, try your job
again.
• The Selected port is currently being used. Restart
your computer and try again.
• The printer cable may be improperly connected or
the power may be off.
• The scanner driver is not installed or the
operating environment is not set up properly.
• Ensure that the machine is properly connected
and the power is on, Then restart your computer.
• The USB cable may be improperly connected or
the power may be off.
Condition Suggested solutions
Condition Suggested solutions
“File in Use” message
appears during
installation.
Exit all software applications. Remove all software
from the StartUp Group, then restart Windows.
Reinstall the printer driver.
“Error Writing to
LPTx” message
appears.
• Ensure that the cables are connected correctly,
the machine is on.
• If bi-directional communication is not turned on
in the driver, it will also cause this message.
“General Protection
Fault”, “Exception
OE”, “Spool32”, or
“Illegal Operation”
messages appear.
Close all other applications, reboot Windows and try
printing again.
“Fail To Print”, “A
printer timeout error
occurred.” messages
appear.
These messages may appear during printing. Just
keep waiting until the machine finishes printing. If
the message appears in standby mode or after
printing has been completed, check the connection
and/or whether an error has occurred.
Common Linux Problems
Condition Suggested solutions
The machine doesn’t
print.
• Check if the printer driver is installed in your
system. Open MFP configurator and switch to the
Printers tab in Printers configuration window to
look at the list of available printers. Make sure that
your machine is displayed on the list. If not,
please, invoke Add new printer wizard to set up
your device.
• Check if the printer is started. Open Printers
configuration and select your machine on the
printers list. Look at the description in the Selected
printer pane. If its status contains “(stopped)”
string, please, press the
Start
button. After that
normal operation of the printer should be restored.
The “stopped” status might be activated when
some problems in printing occurred. For instance,
this could be an attempt to print document when
MFP port is claimed by a scanning application.
• Check if the MFP port is not busy. Since functional
components of MFP (printer and scanner) share the
same I/O interface (MFP port), the situation of
simultaneous access of different “consumer”
application to the same MFP port is possible. To
avoid possible conflicts, only one of them at a time
is allowed to gain control over the device. The
other “consumer” will encounter “device busy”
response. You should open MFP ports configuration
and select the port assigned to your printer. In the
Selected port pane you can see if the port is
occupied by some other application. If this is the
case, you should wait for completion of the current
job or should press Release port button, if you are
sure that the present owner is not functioning
properly.
• Check if your application has special print option
such as “-oraw”. If “-oraw” is specified in the
command line parameter then remove it to print
properly. For Gimp front-end, select “print” ->
“Setup printer” and edit command line parameter
in the command item.
The machine does
not appear on the
scanners list.
• Check if your machine is attached to your
computer. Make sure that it is connected properly
via the
USB port
and is turned on.
• Check if the scanner driver for your machine is
installed in your system. Open MFP Configurator,
switch to Scanners configuration, then press
Drivers
. Make sure that driver with a name
corresponding to your machine's name is listed in
the window.