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ROUBLESHOOTING
9.18
Wrinkles or
creases
• Ensure that the paper is loaded properly.
• Check the paper type and quality. See “Paper Specifications”
on page A.9.
• Turn the stack of paper over in the paper tray. Also try
rotating the paper 180° in the tray.
• Try printing to the rear output slot.
Back of printouts
are dirty
Check for leaking toner. Clean the inside of the machine. See
page 8.4.
Black pages
• The toner cartridge may not be installed properly. Remove
the cartridge and reinsert.
• The toner cartridge may be defective and need replacing.
Remove the toner cartridge and install a new one. See
“Replacing the Toner Cartridge” on page 8.8.
• The machine may require repair. Contact a service
representative.
Loose toner
• Clean the inside of the machine. See page 8.4.
• Check the paper type and quality. See “Paper Specifications”
on page A.9.
• Remove the toner cartridge and install a new one. See
“Replacing the Toner Cartridge” on page 8.8.
• If the problem persists, the machine may require repair.
Contact a service representative.
Condition Suggested solutions
A