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Quick Guide for Windows 8 User
Troubleshooting
Problem Suggested Solutions
Samsung Printer
Experience is not shown
when you click more
settings.
Samsung Printer Experience is not installed.
Download the app. from the Windows Store and
install it.
Machine information is
not displayed when you
click the device in the
Devices and Printers.
Check the Printer properties. Click the Ports tab.
(Control Panel > Devices and Printers > Right-click
on your printer icon and select Printer properties)
If the port is set to File or LPT, uncheck them and
select TCP/IP, USB, or WSD.