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SECTION 6: TROUBLESHOOTING
SATO D508/D512 Operator Manual Page 6-1
6
TROUBLESHOOTING
This section has been devised to help you if you are unable to pro-
duce output on the SATO D508 / D512 printer. Use this section to
make sure the basics have been checked before deciding you are
unable to proceed any further. The section is divided into three
parts:
• Initial Checklist
• Checklist for the Parallel Interface
• Checklist for the RS232C Serial Interface
6.1 INITIAL CHECKLIST
1. Is the printer powered up and ON LINE?
2. Is the ERROR light on the front panel OFF? If this light
is ON, it may mean the print head assembly is open or
another error condition is present.
3. Is the Print Head Assembly properly latched? Are the
other sections secured and aligned properly?
6.2 CHECKING THE IEEE1284 PARALLEL INTERFACE
1. Is the IEEE1284 printer cable connected securely to
your parallel port (DB-25S Female) on the PC and to
the parallel IEEE connector on the printer?
(Warning: when disconnecting or connecting interface
cables, always make sure the printer is OFF. Other-
wise, the printer’s interface may suffer damage that is
not covered by the warranty.)
2. Does the interface cable in use meet IEEE1284 specifi-
cations?
3. Is there more than one parallel interface port on your
PC (LPT1, LPT2, etc.)? If so, make sure you are send-
ing data out the correct port.
4. When you send the print job to the printer, and it does
not respond, do you get an error message on your PC
that says “Device Fault” or something similar?
Observations