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How Do I Troubleshoot My Internet Service Installation?
19
I need to renew the IP address on my PC
If your PC cannot access the Internet after the cable modem is online, it is
possible that your PC did not renew its IP address. Follow the appropriate
instructions in this section for your operating system to renew the IP address on
your PC.
To renew the IP Address for Windows 95, 98, 98SE, and ME systems
1. Click Start, and then click Run to open the Run window.
2.
Type winipcfg in the Open field, and click OK to execute the winipcfg
command. The IP Configuration window opens.
3.
Click the down arrow to the right of the top field, and select the Ethernet
adapter that is installed on your PC. The IP Configuration window
displays the Ethernet adapter information.
4.
Click Release, and then click Renew. The IP Configuration window
displays a new IP address.
5.
Click OK to close the IP Configuration window, you have completed this
procedure.
If you cannot access the Internet, contact your cable service
provider for further assistance.
To renew the IP Address for Windows 2000, NT, or XP systems
1. Open a Command Prompt (DOS) window.
2.
Type ipconfig/release at the C:/ prompt and press Enter. The system
releases the IP address.
3.
Type ipconfig/renew at the C:/ prompt and press Enter. The system
displays a new IP address.
4.
Click on the X in the upper-right corner of the window to close the
Command Prompt window. You have completed this procedure.
If you cannot access the Internet, contact your cable service
provider for further assistance.