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Troubleshooting A-1
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A PPENDIX A
Troubleshooting
About this appendix This appendix provides a summary of troubleshooting techniques
available for resolving Soft-PK and Sidewinder VPN connection
problems. This appendix addresses the following topics:
"Soft-PK Log Viewer" on page A-1
"Soft-PK Connection Monitor" on page A-2
"Sidewinder troubleshooting commands" on page A-4
Soft-PK Log
Viewer
The Log Viewer displays the communications log, a diagnostic tool
that lists the IKE negotiations that occur during the authentication
phase. This is a very useful tool when you cannot correctly establish a
VPN connection. (However, a good log viewer does not replace a
carefully set up VPN security association.)
Note: The Log Viewer shows only ISAKMP and IKE messages, it does not show audit
messages for all traffic flow through the VPN.
To start the Log Viewer, right-click the Soft-PK icon or select it from
the Start menu.
Figure A-1. Log Viewer
window on Soft-PK
IMPORTANT: This information is not saved. Unless you freeze and save or print this
information, it will be cleared by ongoing negotiations.