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Appendix 2: Troubleshooting
can not
access the
network
camera via
browser
the problem
of Ethernet
connection
Please check the VSP-3001 network camera, the Hub, the
Switch and Ethernet indicator. Check their connection if
there is any abnormity.
Disconnect the Ethernet connection, perform PING. The
success of PING shows a conflict for IP address, so re-assign
the IP address of VSP-3001 network camera is needed.
Check if the IP address of VSP-3001 network camera is in the
same subnet with your workstation.
1.Click start>setting>control panel>network
2.Select TCP/IP ADAPTOR, and click Properties .
3.click IP address
heck the IP address and the subnet mask.
Please check carefully the settings such as IP address, subnet
mask, gateway and DNS if the workstation and VSP-3001
network camera is not in the same subnet. When necessary,
it will be required to re-assign the IP address of VSP-3001
network camera in the same subnet.
If the web browser is Internet Explorer, the download for ActiveX
is required. So, reset the security level of the IE as low level
Click Tools menu > Internet Options > Security tab > Custom
level . The PC will save the program of ActiveX after reading it,
so the security level can be set to its original level.
The frame rate is subject to the following conditions:
1 Display mode, resolution, image quality and bandwidth.
2 Performance of PC, network, theme enviroment(brightness,
theme and more)
3 Overmany users visit the network camera simultaneously
will prevent the image updating quickly.
4 For network cameras, if the images update slowly, please
use Switch instead of HUB.
ActiveX
Bandwidth
and other
reasons
AC adaptor
when the
image does
not appear
image delay
The power
LED indica-
tor does not
light up.
The IP
address is in
different
subnet.
There is
problem in
setting of
gateway.
Please check the standard AC adaptor and the AC power.
Remedy
Cause
conflict of IP
address
Problem
Password
IP address
Use ARP and PING to re-assign the IP address of network
camera.
Reset the user name of administrator and the password after
resetting to factory default. Please refer to chapter 3.
Use ARP and PING to re-assign the IP address of network
camera.
Reset the user name of administrator and the password after
resetting to factory default. Please refer to chapter 3.
Forget the IP
address of
network
camera
When forge-
tting the
password of
setup page