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Appendix A: Troubleshooting
Using the SMARTBridgit troubleshooting tool 58
Screen capture technology 58
Sharing color quality 60
Audio 61
Connection 62
Ink 62
Monitoring a meeting's performance - presenter 63
Improving performance 63
Monitoring a meeting's performance – participant 64
Improving performance 64
Minimizing network latency 66
Symptoms 66
Solution 66
Other suggestions 66
Verifying communication protocol 67
Checking for firewalls 67
Measuring latency and packet loss 67
Troubleshooting SMART Bridgit server connections 68
Symptoms 68
Solution 68
Verifying the network's DNS configuration 69
Verifying SMART Bridgit server configuration 69
Manually updating the Windows registry 71
Configuring the client's HOSTS file 71
Verifying port forwarding and firewall configuration 72
Troubleshooting administration tool connections 73
Symptom 73
Solution 73
Directing IP traffic to the SMART Bridgit server 73
Moving the server's IP address to the top of the IP settings list 74
Stopping applications using the server's IP port 74
Troubleshooting SMART Scheduler 75
Appendix A
57