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99-00668-00 REV B0 Cleaning and Troubleshooting 25
Cleaning and Troubleshooting
Cleaning
Shut down your computer before you clean the interactive whiteboard. If you touch the interactive
whiteboard when the computer is in any other state (for example, with a program open or at the
desktop), you can activate program components or scramble desktop icons.
Clean the interactive whiteboard surface regularly so that dust buildup doesn’t interfere with the
interactive whiteboard’s operation.
Don’t spray glass cleaner directly onto the interactive whiteboard. Instead, spray the cleaner lightly
on a cloth and then gently wipe the glass.
Remove marks made with a permanent marker by completely covering them with the ink from a
dry-erase marker (not a low-odor or unscented marker). Then wipe with a soft cloth. Dry-erase ink
contains solvents that work to remove permanent ink. If any trace of the original permanent ink
remains, spray the area with standard glass or whiteboard cleaner and wipe clean.
You can also use whiteboard cleaner, such as Expo® Board Doctor. To remove permanent ink with
this product, cover the ink with the solvent, let it dry, and then erase the ink.
Troubleshooting
The interactive whiteboard uses light-emitting diodes (LEDs) to communicate status information.
Use this information for your troubleshooting investigation.
On the pen tray, the Ready light (LED) glows red when the pen tray has power and green when the
SMART Board driver is running (indicating that the pen tray is active). Each pen tray tool has an
LED above its holder. When you pick up a tool, the LED illuminates green, and when you replace
that tool, the LED stops glowing.
If you look at the back of the interactive whiteboard, you’ll see two LEDs behind the bracket that
holds the pen tray to the overlay. One LED glows red to indicate that the interactive whiteboard is
receiving power. The second LED glows green when the corner cameras and the master controller
inside the pen tray are communicating properly.
Ready Light
LED for Active Tool