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PRS-600.GB.4-153-621-11(1)
156
Troubleshooting
Reading/playing/viewing contents
Symptom Cause or corrective action
A book cannot be
read.
A book with copyright protection
cannot be read on any device other
than the authorized one.
If the book has an expir
ation date,
confirm whether the book has
already expired (
page 55
).
The Reader is authoriz
ed for some
different user.
An audio file cannot
be played back.
Audio files that are not supported by
the Reader cannot be played. For
details on supported audio files, refer
to
page 44
.
Sound is not output.
Increase the v
olume if it is set to lo
w.
If sound is not output through
headphones, make sure the
headphone plug is firmly inserted in
the headphone jack.
A picture cannot be
displayed.
Picture files that are not supported
by the Reader cannot be viewed. For
details on supported picture files,
refer to
page 44
.
A picture of large size may not be
displayable, and its file will not appear
in the list. Delete the picture file using
eBook Library.
Continued