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Getting help
This section describes how to get help and support
from Sony, as well as troubleshooting tips for your
Wireless LAN Access Point.
About Sony’s Support Options
Sony provides several support options for your
Wireless LAN Access Point.
❒This Operating Instructions
explains how to use your Wireless LAN
Access Point.
❒Quick Start Guide explains how to
install the Wireless LAN Access Point.
❒Access Point Online Help explains
how to configure the Access Point.
❒The Sony Wireless LAN Access
Point support Web site
http://www.sony.com/
wirelesslansupport/ provides the
latest information on your Wireless
LAN Access Point.
❒The Sony e-mail support service
answers your questions by electronic
mail. Just send your question in an e-
mail message and a customer service
representative will reply. To send a
question to Sony e-mail support, fill out
the e-mail form at
http://www.sony.com/
wirelesslansupport/
❒The Sony fax-back service provides
you with answers to commonly asked
questions. You can use this automated
service to request a list of available
topics then select the topics you want to
receive. To contact the Sony fax-back
service, call
1-877-760-7669.
❒The Sony Customer Information
Services Center offers information
about your Access Point, Wireless LAN
PC Card, and other Sony products that
work with your computer. To contact
the Sony Customer Information
Services Center, call 1-877-760-7669.
Open 24 hours/day, 7 days/week.