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Sony VAIO Slimtop LCD Computer User Guide40
My CD-ROM drive tray does not open
❑
Make sure the computer is turned on.
❑ If the Eject button does not work, you can open the tray by inserting a
straightened heavy-weight paper clip into the emergency eject hole.
When I click an application icon, a message such as “You must insert the
application CD into your CD-ROM drive” appears and the software does not
start
❑
Some titles require specific files that are located on the application’s
CD-ROM. Insert the disc and try starting the program again.
❑ Check to make sure you inserted the CD-ROM with the label side
facing up.
My modem connection is slow
The computer’s modem uses K56flex
™
technology/V.90. Many factors
influence modem connection speed, including telephone line noise or
compatibility with telephone equipment (such as fax machines or other
modems). If you think your modem is not connecting properly to other
PC-based modems, fax machines, or your Internet Service Provider, check
the following:
❑ Have your phone company check that your phone line is free from
any line noise.
❑ If your problem is fax-related, check that there are no problems with
the fax machine you are calling and that it is compatible with fax
modems.
❑ If you are having a problem connecting with your Internet Service
Provider, check that the ISP is not experiencing technical problems.
❑ If you have a second phone line available, try connecting the modem
to this line.
My modem does not work
❑
Check that the phone line is plugged into the LINE jack.
❑ Check that the phone line is working. You can check the line by
plugging in an ordinary phone and listening for a dial tone.
❑ Check that the phone number the program is dialing is correct.
❑ Check that the software you are using is compatible with the Sony
computer modem. (All preinstalled programs are compatible.) Call
the software publisher or Sony Customer Support.