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Troubleshooting
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I cannot play a CD-ROM
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Make sure the label of the CD-ROM is facing up.
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If the CD-ROM requires software, make sure the software is installed
according to the program’s instructions.
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Moisture condensation may have occurred. Leave the computer for at
least 1 hour while the computer is turned on.
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Clean the CD-ROM.
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Check the speaker volume.
I cannot play a DVD-ROM
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If a region code warning appears when you are using the DVD
player, it could be that the DVD-ROM you are trying to play is
incompatible with the DVD-ROM drive in your notebook computer.
The region code is listed on the disc’s packaging.
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If you hear audio but cannot see video, your computer’s video
resolution may be set too high. For best results, change the Windows
Control Panel/Display/Settings to 800 x 600 using 256 colors.
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If you see video but cannot hear audio, check all of the following:
Make sure your DVD player’s mute setting is off. Check the master
volume setting in the audio Mixer. If you have connected speakers
externally, check the volume settings in your computer speakers and
check the connections between your speakers and the computer.
Check the Windows Control Panel/System/Device Manager to see
that the drivers are installed properly.
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A dirty or damaged disc may cause the computer to “hang” while it
tries to read the disc. If necessary, reboot the computer, remove the
disc, and then check that it is not dirty or damaged.
When I click an application icon a message appears, such as You must insert
the application CD into your CD-ROM drive, and the software does not start
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Some titles require specific files that are located on the application’s
CD-ROM. Insert the disc and try starting the program again.
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Make sure you place the disc in the tray with the label side facing up.
My floppy disk drive cannot write to a diskette
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If the diskette is write-protected, disable the write-protect feature or
use a diskette that is not write-protected.
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Check that the diskette is properly inserted into the floppy disk drive.