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Troubleshooting
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❑
If your problem is fax-related, check that there are no problems with
the fax machine you are calling and that it is compatible with fax
modems.
❑
If you are having a problem connecting with your Internet Service
Provider (ISP), check that the ISP is not experiencing technical
problems.
❑
If you have a second phone line available, try connecting the modem
to that line.
My microphone does not work
If you are using an external microphone, check that the microphone is
plugged into the Microphone connector. See “Connecting an External
Microphone” on page 54 for details.
My mouse does not work
❑
If you are using an external mouse, check that the mouse is plugged
into the mouse connector. See “Connecting an External Mouse or
Keyboard” on page 52 for details.
❑
If you connected an external mouse while your computer is on, you
must restart your computer.
❑
If you are using an optional Sony USB mouse PCGA-UMS1, check
that the mouse is plugged into the USB connector.
My touchpad does not work
You may have disabled the touchpad while no mouse was connected to
the computer. If so, you must restart the computer to make the touchpad
work again.
I cannot use DV devices. The message DV equipment seems to be
disconnected or turned off appears.
❑
Check that the DV device is turned on and that the cables are
properly connected.
❑
If you are using multiple i.LINK
®
devices, the combination of the
connected devices may cause unstable operation. In this case, turn off
the power to all connected devices and disconnect unused devices.
Check the connection, then turn on the power again.
My touchpad interprets a single tap as a double-click
Click the Mouse icon in the Control Panel and then change the button
assignments in the Mouse Properties dialog box. One of the buttons is
assigned to the double-click action.