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Sony VAIO Desktop User Guide
Getting help
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✍ If none of the above solves the problem, you can turn off the computer by pressing the power button for longer than 4 seconds. All unsaved data will
be lost.
If the same application locks up regularly, contact the software publisher or the advertised technical support.
Windows
®
locks up during shutdown
There are many reasons why the Windows
®
operating system may not shut down properly, including
incompatible or conflicting drivers, damaged files, or non-responsive hardware.
To search Windows
®
Help for troubleshooting information, proceed as follows:
1 From the Start menu, select Help and support.
2 Click Fixing a problem.
3 Use the browse and search functions to find a solution.
My mouse does not work
Check that the mouse is plugged into the mouse connector on the back of the unit.
There may be dust or dirt inside the mouse mechanism.