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VAIO Computer Quick Start
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What can I do if my computer or software stop responding?
You can try to locate and close the software program that has stopped responding.
1 Press the Ctrl+Alt+Delete keys. The Windows Task Manager window
appears.
2 From the Applications tab, locate the software program that has the status
message, “Not responding.”
3 Select the software program that has a Not Responding status and click End
Task. Windows attempts to close the program.
If your computer does not respond or the software program does not close:
1 Save and close any open files, if possible.
2 Press the Alt+F4 keys. The Shut Down Windows
*
window appears.
3 Click the drop-down list box and select Restart.
4 Click OK. The computer turns off and restarts.
If the Shut Down Windows window does not appear:
1 Press Ctrl+Alt+Delete. The Windows Task Manager window
appears.
2 Click Shut Down.
3 Restart your computer.
If your computer still does not respond and you cannot restart, shut down your
computer by pressing and holding the power button for more than six seconds.
If the software program continues to stop responding or causes your computer to
stop responding, contact the software publisher or designated technical support
provider.
* The window text displayed may vary, depending on the Microsoft Windows XP operating
system installed on your computer.
Pressing and holding the power button for more than six seconds may result in
the loss of data from files that are currently open.