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Contacting Sony For Help And Support
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Contacting Sony For Help And Support
If the support resources provided with your VAIO® computer do not provide an
immediate solution, or you would prefer to get direct support, contact Sony
online or by telephone.
Sony Computing Support Web site
Online help and support are available 24 hours a day, seven days a week, when
you visit the Sony Computing Support Web site. You can access the Web site at
http://www.sony.com/pcsupport.
The Sony Computing Support Web site provides
❑ Information about your specific model computer, such as
1 hardware and software specifications
2 upgrade and maintenance procedures
3 safety and legal information
4 quick solutions to common problems
❑ An automated tutorial library that contains interactive, easy-to-understand
lessons on using your computer’s hardware and software features.
❑ Links that enable you to
1 quickly find the nearest Sony service center locations
2 arrange for repairs or check repair status
3 review warranty information
4 e-mail your question or comments to the Sony Customer Information
Services Center.
5 check pricing and availability for products, accessories and parts, as
well as purchase online.
6 access the Sony Solutions Knowledge Base, a database that contains
answers to many frequently asked questions.