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Error and Warning Messages
25
Error and Warning
Messages
Error and warning messages appear on the information
display under the following conditions. Please take the
remedial actions shown next to the message to correct
the condition.
Error messages
When a problem occurs, the ALARM indicator on the
front panel lights in red, and an error message appears
on the information display. Please take the remedial
actions shown next to the message to correct the
condition.
Warning messages
When a warning condition occurs, the warning message
appears, but the ALARM indicator does not light. The
remedy is listed below next to each message.
Message Description and Remedy
DOOR OPEN The front door is open.
tClose the front panel until it is
locked securely (page 12).
FEED ERROR Paper cannot be fed or ejected
correctly.
tLoad the paper roll correctly.
(page 10)
MECHA TROUBLE • The ink ribbon may break.
tRepair it with adhesive tape.
(page 13)
• The paper corresponding to the
designated number of sheets is
exhausted.
tLoad a new ink ribbon and paper
roll. (page 9)
• The ink ribbon corresponding to the
designated number of sheets is
exhausted.
tLoad a new ink ribbon and paper
roll. (page 9)
• Mechanical trouble has occurred in
the printer.
tThe ink ribbon and paper roll are
not loaded correctly. Load them
correctly. (page 9)
tIf the message does not
disappear even after performing
the above remedy. Contact your
supplier or nearest Sony Service
Center.
MEDIA MISMATCH An incompatible ink ribbon and paper
are loaded.
tLoad the compatible ink ribbon and
paper roll taken from the same
package. (page 23)
NO PAPER The paper roll is not loaded.
tLoad paper roll.(page 9)
NO RIBBON The ink ribbon is not loaded.
tLoad an ink ribbon.(page 9)
PAPER END The paper corresponding to the
designated number of sheets is
exhausted.
tLoad a new ink ribbon and paper
roll. (page 9)
PAPER ERROR • The paper corresponding to the
designated number of sheets is
exhausted.
tLoad a new ink ribbon and paper
roll. (page 9)
• Something is wrong with the data
on the IC seal attached to the paper
roll.
tReplace the ink ribbon and
paper roll with a new ink ribbon
and paper roll. (page 9)
RIBBON END The ink ribbon corresponding to the
designated number of sheets is
exhausted.
tLoad a new ink ribbon and paper
roll. (page 9)
RIBBON ERROR • The ink ribbon may break.
tRepair it with adhesive tape.
(page 13)
• Something is wrong with the data
on the IC seal attached to the paper
roll.
tReplace the ink ribbon and
paper roll with a new ink ribbon
and paper roll. (page 9)
• The ink ribbon corresponding to the
designated number of sheets is
exhausted.
tLoad a new ink ribbon and paper
roll. (page 9)
Message Description and remedy
HEAD IN COOLING The thermal head is too hot.
tWait for the message to disappear.
Printing will then resume
automatically.
PLEASE WAIT The printer ejects the paper because
the printer has received the stop
command or the printer stops printing
due to some problem.
tWait for the message to disappear.
Message Description and Remedy