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Troubleshooting
26
Troubleshooting
Before submitting the product for repair, please recheck
the following. If the unit still does not operate properly,
contact your supplier or nearest Sony Service Center.
Problem Cause and Remedy
Cannot load the paper You may be trying to load the paper
with the right and left sides reversed.
tLoad the paper after matching the
colors of the flange of the paper and
the flange holder of the printer
correctly. (page 11)
Cannot load the ink
ribbon
You may be trying to load the spools of
the ink ribbon wrongly.
tLoad the ink ribbon after matching
the colors of the spools of the ink
ribbon and the spool holders of the
printer correctly. (page 11)
NO PAPER is
displayed even though
paper roll is loaded.
The paper roll is not loaded correctly.
tLoad the paper correctly. (page 9)
NO RIBBON is
displayed even though
the ink ribbon is
loaded.
The ink ribbon is not loaded correctly.
tLoad the ink ribbon correctly.
(page 9)
The image is printed
out of place on the
paper.
The paper is loaded at an angle. Try to
eject several sheets of paper by
keeping the FEED button pressed for
more than one second after loading.
tEjecting the paper by pressing the
FEED button helps to put the
remaining paper in the correct
position. (page 12)
Paper is left even
though PAPER END
is displayed.
This is not a malfunction. Extra sheets
of paper are provided with each roll of
paper.
tRemove the remaining paper and
load a new ink ribbon and paper
roll. (page 9)
Ink ribbon is left even
though RIBBON END
is displayed.
This is not a malfunction. Extra ink
ribbon is provided.
tRemove the remaining ink ribbon
and load a new ink ribbon and paper
roll. (page 9)
HEAD IN COOLING
is displayed
frequently.
The filter may be dirty.
tClean the filter. (page 22)
A vertical white stripe
appears on the
printout.
Dust may have accumulated on the
thermal head.
tClean the thermal head elements
with a soft dry cloth. (page 23)