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Troubleshooting
What should I do if my game software does not work or it keeps crashing?
❑ Check the Web site of the game if there are any patches or updates to download.
❑ Make sure you have installed the latest video driver.
❑ On some VAIO models, the graphics memory is shared with the system. The optimal graphic performance in this case is
not guaranteed.
What should I do if I cannot remember the BIOS password?
If you have forgotten the BIOS password, contact an authorized Sony Service Center to reset it. A reset fee will be charged.
To find the nearest center or agent, see Sony Support Information (page 222).
Why does it take time before my computer starts?
❑ If the Symantec-Norton Firewall is active, it may take some time before the desktop screen appears due to network
security checkups.
❑ If the TPM is enabled, it will take longer before the VAIO logo appears due to security checks at computer startup.