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My DVD-ROM/CD-ROM drive tray does not open
❑
Make sure the computer is turned on.
❑
If the Eject button does not work, you can open the tray by inserting a
straightened heavyweight paper clip into the emergency eject hole.
When I click an application icon, a message such as You must insert the
application CD into your CD-ROM (DVD-ROM) drive appears and the
software does not start
❑
Some titles require specific files that are located on the application’s
DVD-ROM/CD-ROM. Insert the disc and try starting the program
again.
❑
Check to make sure you inserted the DVD-ROM/CD-ROM with the
label side facing up.
My modem connection is slow
The computer’s modem uses K56flex™ technology/V.90. Many factors
influence modem connection speed, including telephone line noise or
compatibility with telephone equipment (such as fax machines or other
modems). If you think your modem is not connecting properly to other
computer-based modems, fax machines, or your Internet Service
Provider, check the following:
❑
Have your phone company check that your phone line is free from
any line noise.
❑
If your problem is fax-related, check that there are no problems with
the fax machine you are calling. The modem that receives your call
may be slower or may use a different communications protocol than
your modem. If this is the case, the connection speed may be slower
than expected.
❑
For optimum performance, ensure you are calling an Internet Service
Provider number that is V.90-compliant.
❑
If you are having a problem connecting with your Internet Service
Provider, check that the ISP is not experiencing technical problems.
❑
If you have a second phone line available, try connecting the modem
to this line.