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Troubleshooting
What should I do if other Bluetooth devices cannot connect to my computer?
❑ Make sure the other device is authenticated.
❑ To allow other Bluetooth devices to communicate with your computer, click Start, Control Panel, Hardware and Sound,
Bluetooth Devices, and the Options tab and select the Allow Bluetooth devices to connect to this computer check
box.
❑ The data transfer distance can be shorter than 33 feet (10 meters) depending on existing obstacles between the two
devices, on radio wave quality, and on the operating system or the software in use. Move your computer and Bluetooth
devices closer to each other.
❑ If the device with which you want to communicate is already communicating with another Bluetooth device, it may not be
found or it may not be able to communicate with your computer.
❑ Check that the Bluetooth functionality of the device with which you want to communicate is on. See the other device's
manual for more information.