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Support Options
Support Options
This section contains information on where to go for answers to questions about your VAIO computer and the preinstalled
software.
Sony Support Information
See the following sources for answers in the sequence listed below.
1 VAIO Computer Documentation
This on-screen User Guide (this manual) and the printed Welcome mat provide information on how to maximize your
computer's capabilities and solve common problems.
2 Program Guides and Help Files
The preinstalled programs on your computer may be supplied with individual help guides. These guides are stored on the
hard disk drive as on-screen help files. You can find the help files from the help menu under the specific program.
3 Operating System Online Support
Your computer comes preinstalled with a Microsoft Windows operating system. For operating system support, you can
visit Microsoft customer support at: http://support.microsoft.com/directory/
.
4 Sony Computing Support
This service provides instant access to information on commonly encountered problems. Type a description of the
problem and the Knowledge Database searches for the corresponding solutions online.
You can visit the Sony online support Web site at the following URLs:
http://esupport.sony.com/EN/VAIO/
for customers in USA
http://sony.ca/view/Computers_Bulletins.htm
for customers in Canada
http://esupport.sony.com/ES/VAIO/
for customers in Spanish speaking Latin American countries or areas
http://esupport.sony.com/ES/VAIO/BR/
for customers in Brazil