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Troubleshooting
Why is my Bluetooth connection slow?
❑ The data transfer speed depends on the obstructions and/or the distance between the two devices, on the radio wave
quality, and on the operating system or the software in use. Move Bluetooth devices closer to your computer.
❑ The 2.4 GHz radio frequency used by Bluetooth and wireless LAN devices is also used by other devices. Bluetooth
devices incorporate technology that minimizes interference from other devices using the same wavelength, however,
communication speed and connection range may be reduced. Interference from other devices may also stop
communications altogether.
❑ Connection capability is affected by distance and obstructions. You need to place your computer away from obstacles or
move the device to which it is connected closer to the computer.
❑ Identify and remove obstacles between your computer and the device to which it is connected.
❑ Note that large files may occasionally be corrupted during continuous transfer due to limitations of the Bluetooth standard
and electromagnetic interference in the environment.
What should I do if my computer becomes unstable when I use a Bluetooth audio device?
Your computer may become unstable if you change a sound output device to a Bluetooth audio device while audio or video
playback software is running.
When you listen to playback audio from your Bluetooth audio device, connect the Bluetooth audio device to the computer first
and then launch your audio or video playback software.
See the help file for detailed information on connecting the Bluetooth audio device.
Why can't I use the services supported by the connected Bluetooth device?
Connection is only possible for services also supported by the computer with the Bluetooth function. For more details, search
for Bluetooth information using Windows Help and Support. To open Windows Help and Support, click Start and Help
and Support.