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Sony Support Information
See the following sources for answers in the sequence listed below.
1 VAIO Computer Documentation
This on-screen User Guide (this manual) and the printed Welcome mat provide information on how to maximize your
computer's capabilities and solve common problems.
2 Program Guides and Help Files
The preinstalled programs on your computer may be supplied with individual help guides. These guides are stored on the
hard disk drive as on-screen help files. You can find the help files from the help menu for the specific program.
3 Operating System Online Support
Your computer comes preinstalled with a Microsoft Windows operating system. For operating system support, you can
visit Microsoft customer support at: http://support.microsoft.com/directory/
.
4 Sony Computing Support
This service provides instant access to information on commonly encountered problems. Type a description of the
problem and the Knowledge Database searches for the corresponding solutions online.
You can visit the Sony online support web site at the following URLs:
http://esupport.sony.com/EN/VAIO/
for customers in USA
http://www.sony.ca/support/
for customers in Canada
http://esupport.sony.com/ES/VAIO/
for customers in Spanish-speaking Latin American countries or areas
http://esupport.sony.com/ES/VAIO/BR/
for customers in Brazil
5 VAIO Update
When your computer is connected to the Internet, VAIO Update automatically notifies you when critical software and
security information is posted on the support web site. Click the VAIO Update notice to open the VAIO Support web site
and view the information.