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VGP-UPR1 (GB/FR/DE/NL/IT) 3-296-348-11(1)
Troubleshooting
If a problem occurs during operation of the product, refer to the information provided in this section. If the
problem persists, consult your nearest Sony dealer. For contact information, see “Getting Help” (page 16).
Also refer to the instruction manual or online manual provided with your personal computer.
Overall
Symptom Cause/Action
The connected device is not
detected by the personal
computer. The device does not
run properly.
Disconnect the USB connector of this product, wait for a few seconds,
then reconnect it. See “Disconnecting the product” (page 7).
The product does not function without the connection of an AC
adapter. Connect the AC adapter, then connect to the personal
computer.
The product and the personal computer may not be correctly
connected by the USB cable. Refer to “Connecting to the personal
computer” (page 6) for the product’s connection method.
The display or network driver has not yet been installed.
The devices will not function unless the necessary drivers are installed
from the supplied installation CD. Refer to “Installing the supplied
software” (page 5).
The product is connected to a personal computer that is not
compatible.
Check the specifications of compatible personal computers.
An error message was
displayed when I disconnected
the USB cable.
When physically disconnecting a mass storage device, the
disconnection operation is also necessary on Windows.
Exit any software used for a USB device (s) connected to the personal
computer through this product, and then disconnect the product.
The personal computer’s
behaviour is not stable.
To reset the USB interface, turn off the personal computer and
disconnect the USB cable. Refer to “Disconnecting the product” (page
7). The USB interface is designed to be used with multiple devices, but
the stability of the function depends on the combination of the
connected devices. In such a case, disconnect the USB devices that are
not in use. For details on how to disconnect the USB devices, refer to
the instructions of each device.
The product is connected to a personal computer that is not
compatible.
Check the specifications of compatible personal computers.
The product is connected to an external USB hub (connector).
Connect to a USB connector of the personal computer itself.
Troubleshooting