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Troubleshooting >
Optical Discs
❑ Make sure the correct driver software is installed. Follow these steps:
1 Click Start and Control Panel.
2 Click System and Security.
3 Click System.
4 Click Device Manager in the left pane.
The Device Manager window appears with a listing of your computer's hardware devices.
If an "X" or an exclamation point appears on the listed device, you may need to enable the device or reinstall the driver
software.
5 Double-click the optical disc drive device to open a list of the optical disc drives of your computer.
6 Double-click your desired drive.
You can confirm the driver software by selecting the Driver tab, and clicking Driver Details.
7 Click OK to close the window.
❑ Make sure an adhesive label is not affixed to a disc. Adhesive labels can come off while the disc is in the optical disc drive
and damage the drive or cause it to malfunction.
❑ If a region code warning appears, the disc may be incompatible with the optical disc drive. Check the package to make
sure the region code is compatible with the optical disc drive.
❑ If you notice condensation on your computer, do not use the computer for at least one hour. Condensation can cause the
computer to malfunction.
❑ Make sure your computer is running on AC power and try the disc again.