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3-3
Chapter 3: Troubleshooting
Troubleshooting
site (http://www.supermicro.com/techsupport.htm) before contacting
Technical Support.
2. BIOS upgrades can be downloaded from our web site at
http://www.supermicro.com/techsupport/download.htm.
Note: Not all BIOS can be flashed depending on the modifica-
tions to the boot block code.
3. If you still cannot resolve the problem, include the following information
when contacting Super Micro for technical support:
•Motherboard model and PCB revision number
•BIOS release date/version
(this can be seen on the initial display when your system first boots up)
•System configuration
An example of a Technical Support form is on our web site at
http://www.supermicro.com/techsupport/contact_support.htm.
4. Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department. We can be
reached by e-mail at support@supermicro.com or by fax at (408) 895-
2012.
3-3 Frequently Asked Questions
Question: What are the various types of memory that the PIIIDM6/
PIIIDM4/PIIIDM3/PIIIDME motherboard can support?
Answer: The PIIIDM6/PIIIDM4/PIIIDM3/PIIIDME has four DIMM slots that sup-
port 168-pin, unbuffered 3.3V SDRAM. ECC memory is also supported.
Note that while both PC133 and PC100 memory are supported, they will
offer the same performance since the 840 chipset has a 100 MHz memory
bus. Check the Memory ECC Mode in BIOS to enable the use of ECC.
Modules must be installed in pairs (two slots at a time) because interleaved
memory technology is used.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are
experiencing no problems with your system. Updated BIOS files are located
on our web site at http://www.supermicro.com. Please check our BIOS
warning message and the info on how to update your BIOS on our web
site. Also, check the current BIOS revision and make sure it is newer than