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TM/MC
APPLICABLE MACHINES
QUESTION ANSWER
60X 80X 100X 250X 500X
1
The shredder will not
start.
a
Check power switch on the back of the machine is turned on. (
)
Y Y Y Y Y
b
Check that the Auto button (
) has been pressed or the switch
is in the Auto position and the power switch on the back has been
turned on.
Note: The Auto button light turns off after 2 mins of non-use.
The shredder wakes up automatically if paper is in the autofeed
chamber or fed into the manual feed slot
Y Y Y
c
Is the “bin door/ loading door open” indicator light red
(
)? Make sure both the loading door and the bin door are
closed.
Y Y Y Y
2
There are documents in
the autofeed chamber
but the shredder has
stopped running.
a
Is the cool-down indicator light red (
)? If so, allow the shredder
to cool down. Shredding will resume automatically after the
shredder has cooled down.
Y Y Y Y
b
If the “bin door/ loading door open/bin full” indicator light is red
(
), empty the bin. Also check to see if the loading door and
bin doors are closed. Shredding will resume automatically.
Y Y Y Y
c
Is the jam indicator light red (
)? If so, the shredder was unable
to clear a jam even after the automatic jam clearance cycle. Use the
manual reverse button (
) to back out paper from the cutters.
Open the lid and remove the offending papers.
Y Y Y Y
d
If there are crumpled sheets in the stack, they may not feed
properly. It is recommended that you feed them through the manual
feed slot.
Y Y Y Y Y
e
If there are multiple folded sheets in the stack, unfold the sheets
before placing them back in the stack or feed through the manual
feed slot.
Y Y Y Y Y
f
If there are unopened envelopes in the stack, remove them, open
the envelopes and lay the contents at into the autofeed chamber,
unfolding any folded sheets. Envelopes can be shredded through
the manual feed slot.
Y Y Y Y Y
g
Examine the rollers, if they are covered with paper dust, clean them
with a dry cloth.
Y Y Y Y Y
FOR ADDITIONAL INFORMATION ON WHAT TO SHRED THROUGH AUTO FEED AND WHAT TO SHRED
VIA MANUAL FEED SLOT, PLEASE SEE SECTION IN THE MANUAL ON ‘SHREDDING CAPABILITY’
Troubleshooting Guide for Stack-and-Shred
TM
500X
TM
Tel. 800-541-0094
www.acco.com/service
www.swingline.com/shredders
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