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Warranty
Symbol Technologies, Inc. (“Symbol”) manufactures its hardware products in
accordance with industry-standard practices. Symbol warrants that for a period of
twelve (12) months from date of shipment, products will be free from defects in
materials and workmanship.
This warranty is provided to the original owner only and is not transferable to any third
party. It shall not apply to any product (i) which has been repaired or altered unless
done or approved by Symbol, (ii) which has not been maintained in accordance with
any operating or handling instructions supplied by Symbol, (iii) which has been
subjected to unusual physical or electrical stress, misuse, abuse, power shortage,
negligence or accident or (iv) which has been used other than in accordance with the
product operating and handling instructions. Preventive maintenance is the
responsibility of customer and is not covered under this warranty.
Wear items and accessories having a Symbol serial number, will carry a 90-day limited
warranty. Non-serialized items will carry a 30-day limited warranty.
Warranty Coverage and Procedure
During the warranty period, Symbol will repair or replace defective products returned
to Symbol’s manufacturing plant in the US. For warranty service in North America, call
the Symbol Support Center at 1-800-653-5350. International customers should contact
the local Symbol office or support center. If warranty service is required, Symbol will
issue a Return Material Authorization Number. Products must be shipped in the
original or comparable packaging, shipping and insurance charges prepaid. Symbol
will ship the repaired or replacement product freight and insurance prepaid in North
America. Shipments from the US or other locations will be made F.O.B. Symbol’s
manufacturing plant.
Symbol will use new or refurbished parts at its discretion and will own all parts
removed from repaired products. Customer will pay for the replacement product in
case it does not return the replaced product to Symbol within 3 days of receipt of the
replacement product. The process for return and customer’s charges will be in
accordance with Symbol’s Exchange Policy in effect at the time of the exchange.
Customer accepts full responsibility for its software and data including the appropriate
backup thereof.
Repair or replacement of a product during warranty will not extend the original
warranty term.
Symbol’s Customer Service organization offers an array of service plans, such as on-site,
depot, or phone support, that can be implemented to meet customer’s special
operational requirements and are available at a substantial discount during warranty
period.