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9. TECHNICAL SUPPORT GUIDE
TR-824 User’s Manual
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9. TECHNICAL SUPPORT GUIDE
Tekram Technical Support provides several support options for our users to access information and updates.
We encourage you to use one of our electronic services, which provide product information updates with
the most efficient service and support.
Be sure to have the following information available when contacting us:
Product model and serial number
BIOS and driver version numbers
A description of the problem/situation
System configuration information, including: mainboard and CPU type, hard drive models(s), ATAPI
drives & devices, and other controllers.
Technical Support Services
Website Support
Taiwan http://www.tekram.com.tw
Mainland China……………http://www.tekram.com.cn
US………………………….http://www.tekram.com
Europe……………………..http://www.tekram.de
E-mail Support
Taiwan…………………….sales@tekram.com.tw
Mainland China…………...techsupport@tekram.com.cn
US…………………………sales@tekram.com
Europe…………………….technical-support@tekram.de