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Troubleshooting
Review the following possible solutions if you encounter a problem while using your printer.
If you still need assistance, contact Thomas & Betts Tool Service at 1.800.284.TOOL (8665).
Problem/Error Message Solution
No display • Ensure the printer is turned on.
• Replace discharged batteries.
Poor Print Quality • Replace discharged batteries.
• Ensure tape cassette is installed properly.
• Clean the print head.
• Replace the tape cassette.
Poor Cutter Performance
Clean the cutter blade. See
Cleaning Your Printer.
!!!!!!!!!!!!! printer is jammed. Remove cassette to clear the tape jam.
Batteries are discharged.
Replace the batteries.
Text Limit
Exceeded maximum number of characters in buffer.
Delete some or all of the buffer text.
Too many lines
Exceeded maximum number of lines allowed.
Select another format.
Enter numbers only
Non-numeric characters entered in error.
Enter only numeric characters for this selection.
Print failed
Undetermined printer error.
Check for tape jam, empty tape cassette, discharged
batteries, or other problems.
No tape
Tape cassette missing or empty.
Insert a new tape cassette
Battery low
Batteries almost discharged.
Replace batteries or connect AC power adapter.
Tape Jam
Motor is stalled due to tape jam.
• Remove jammed tape and replace tape cassette.
• Clean cutter blade.
ILPLight.fm Page 11 Friday, November 21, 2003 11:43 AM