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E-DOC-CTC-20080118-0003 v1.0
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7 Troubleshooting
Hardware Reset
Proceed as follows:
1 Make sure the Thomson Gateway is turned on.
2 Use a pen or an unfolded paperclip to push the recessed Reset button on the back panel. Push it until the
Power LED lights red - this will take about 7 seconds.
3 Release the Reset button.
4 The Thomson Gateway restarts.
Your system administrator may have disabled the physical reset button of the Thomson
Gateway. In this case, a hardware reset to defaults is not possible.