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6 Troubleshooting
E-SIT-CTC-20030605-0003 v1.0
66
6.1 General
Configuration problems If you encounter DSL connectivity problems due to misconfiguration, you might
consider a hardware reset to factory defaults (as described further in this chapter).
However, please note that resetting the SpeedTouch™ to its factory settings will revoke
all the changes you made to the configuration.
Dr SpeedTouch™ Dr SpeedTouch™ enables you to test your computer and SpeedTouch™ connectivity
via its Diagnostics wizard. The SpeedTouch™ Troubleshoot will report what is wrong
with your connection.
For more information on Dr SpeedTouch™ see “1.4 Dr SpeedTouch™ Installation” on
page 17.
Troubleshooting table Following table may help you determine the nature of the problem, and provides some
plausible solutions:
Problem Solution
SpeedTouch™ does not work.
(none of the LEDs light up)
Make sure that the SpeedTouch™ is plugged
into an electrical outlet.
Make sure that you are using the correct
power supply for your SpeedTouch™ device.
LAN LED does not light up.
Link integrity/Activity LED of
Ethernet port does not light up.
Make sure that the cables are securely
connected to the 10/100Base-T port.
Make sure that you are using the correct
cable type for your Ethernet equipment.
Make sure the computer's Ethernet port is
configured for auto-negotiation.
No UPnP. Make sure UPnP is installed on your PC if
you are running Microsoft Windows XP.
Your computer doesn’t support UPnP if you
run an operating system other than
Microsoft Windows XP.
Make sure that UPnP is not turned off in the
SpeedTouch™.
No Line synchronization achieved.
Line sync LED off or flashing.
Make sure that SHDSL service is enabled on
the telephone line the SpeedTouch™ is
connected to.
Make sure that the correct SpeedTouch™
variant is used for your DSL service.