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Chapter 8
Troubleshooting
E-DOC-CTC-20050429-0104 v1.0
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8.1.3 Upgrade Troubleshooting
Introduction While upgrading your SpeedTouch™ via the Upgrade Wizard on the web pages or on
the Setup CD, you might encounter one of following problems.
Upgrade via web pages One of following messages might appear:
Update from remote server:
Upgrade from PC:
Message Due to
Failed to retrieve new software
version from the support site. Try
again later.
The file does not exist,
meaning there is no newer
software release.
Loss of connectivity. Try again
later.
Could not install the new software
version. If problem persists, contact
your helpdesk.
An internal error (switchover from
active to passive build failed, out of
disk space,...) occurred. Try again
later. If the problem persists, contact
your helpdesk.
Message Due to
Failed to upload new software
version from your computer. If
problem persists, contact your
helpdesk.
Loss of connectivity. Try again after
a reboot of your SpeedTouch™.
Could not install the new software
version. If problem persists, contact
your helpdesk.
An internal error (switch over from
active to passive build failed, out of
disk space,...) occurred. Try again
after a reboot of your SpeedTouch™.
If the problem persists, contact your
helpdesk.