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5 TROUBLESHOOT
ING
E-DOC-CTC-20100623-0002 v2.0
5.1 Problems Encountered When Installing the Drivers
Errors while installing the drivers
If your computer cannot find the Technicolor TG122n or the driver software does not install correctly, check the following:
Make sure the Technicolor TG122n is securely connected with the USB port. Check for any hardware problems, such as
physical damage to the card’s connector.
Tr y t he Te ch ni co l or TG 12 2n in an other USB port. If this also fails, test your computer with another wireless USB adapter
that is known to operate correctly.
Make sure your computer is using the latest BIOS, check the manual of your computer for details.
If there are other network adapters in the computer, they may be in conflict. Remove the other network adapters from the
computer and test the wireless adapter separately.
Check for a defective computer or USB connection by trying the adapter in another computer that is known to operate
correctly.