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Section 6: Troubleshooting 30
This page provides basic troubleshooting procedures for your CPEi 25150 4G desktop modem.
LED indicators are Off
ⅷ Check that the AC power adapter is properly plugged into the electrical outlet and into the modem.
A Computer Cannot Log On to the Modem
ⅷ Check that the Ethernet cable is properly connected to the modem unit and the computer.
Cannot Connect to the Internet
ⅷ Check the modem connection status from the Web interface. Refer to the Connection Status section to
verify the connection status.
ⅷ If the desktop modem connection is down, and the gateway has not received an IP for more than 5
minutes, re-run the set up wizard.
ⅷ To restart the modem, unplug the power and re-connect.
Additional Troubleshooting Help
Visit sprint.com/support or contact a Sprint representative at 1-866-639-9565 for additional help.
Section 6: Troubleshooting