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13. FREQUENTLY ASKED QUESTIONS (FAQ)
13- 4
Q: I use the model with the Peel-off Unit. After removing a peeled label, a subsequent one is
not sometimes ejected from the unit. Is anything wrong with the printer?
A:
Besides the breakdown of the printer, the Peel-off Sensor may possibly malfunction due to ambient
light. A reflective optical sensor is used for the Peel-off Sensor in the Peel-off Unit. Therefore, the
Peel-off Sensor sometimes malfunctions when the printer is placed near a window (particularly if it
allows a lot of light in) or underneath a three-band fluorescent lamp. Try putting your hand over the
Peel-off Unit to block the light. If a label is issued successfully, the current printer location may have
affected the sensor function. Relocate lighting or use a partition that casts shade over the printer in
order to avoid direct light.
Q: I own the model with the Peel-off Unit. Can I operate the printer without using the Peel-off
Unit?
A:
You can use the model with the Peel-off Unit without placing it in Strip mode. However, please note
that there are some limitations on the printer operation:
Draw the loaded media and backing paper together over the Media Holding Roller in the Peel-off
Unit.
Draw the leading edge of the loaded media past the Peel-off Unit until it comes out of the printer.
After the media is fed backward into the printer during the tear-off, the leading edge of the media
must keep held by the Media Holding Roller. If the media loses contact with the Media Holding
Roller, a media feed error will occur.
Q: Can I load perforated media in the model with the Peel-off Unit?
A:
Do not load perforated media in the model with the Peel-off Unit.
Otherwise, the backing paper may break at the perforation due to the tension applied during peel-off
operation. Also, an unexpected failure may occur.