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Checking Communication
Check NIC is receiving power
Check the LED indicators on the Toshiba MFP’s NIC:
• Green LED is lit while the NIC is properly connected to the LAN
• Amber LED blinks while data is being communicated
Check the PC where Network Viewer, ImageVision2000 or SmartLink2000 will run
can “see” the Toshiba MFP
At the Network Viewer/ImageVision2000/SmartLink2000 PC…
• Click “Start, Run”
• Type:
PING -T aaa.bbb.ccc.ddd
Where aaa.bbb.ccc.ddd is the IP of the Toshiba MFP
• Press ENTER
The PC will then send, at regular intervals, a small message to the Toshiba MFP’s IP and report whether
a response is received or not (if not a timeout will be reported) and if so how quickly.
Responses should be received to 99% of messages and should be received quickly, say less that 10ms
ideally.
If no responses are ever received:
• Check the IP address set on the Toshiba MFP matches the IP used in the PING command.
• Check that no firewall on the PC is preventing the message going out from the PC or coming in from
the Toshiba – maybe disable any personal firewall on the PC as a test to see if the results change.
If responses sometimes timeout and aren’t received:
• Examine the network cabling and infrastructure (including HUBS) and try pinging other PCs and
devices to see if they respond any better.
If other PCs or devices respond more reliably then maybe there’s a problem with the Toshiba MFP’s
NIC or the cables between the PC issuing the PING command and the Toshiba MFP – maybe try
different cable to the Toshiba MFP or a different port in a HUB if one is being used.
Press CTRL and C to stop the PING program.
Check for SMTP Server running on the PC intended to run Network Viewer,
ImageVision2000 or SmartLink2000’s device driver
Before installing Network Viewer, ImageVision2000 or SmartLink2000 or while
neither are running
At the Network Viewer/ImageVision2000/SmartLink2000 PC…
Windows 95(OSR2)/98/Me/NT4:
• Click “Start, Run”
• Type:
TELNET 127.0.0.1 25