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5 APPENDIX
30 Troubleshooting
Troubleshooting
This section picks up troubleshooting from other manuals and describes them collectively.
Network setting checklists
Check if the network setting is correct according to checklists, and then specify the cause of the
error and take an appropriate countermeasure. The checklists are introduced by functions. Look
for a function you are using and refer to the corresponding item in the list. Note that the check-
lists are extracts from the Network Administration Guide for Scanning Functions.
When this equipment cannot be detected over the network, check if the network cable is cor-
rectly connected, and then refer to the following manuals:
y Network Administration Guide for Printing Functions
Chapter 3 “TROUBLESHOOTING”
Equipment Detection and Printing Check
File storage
When an error has occurred in the file storage function, check the setting by referring to the list
below.
No Check Item Yes No Countermeasure
1 Is the IP address of this
equipment correctly set?
Next Step
Ø
Ö
Refer to the Setup Guide for
Printing Functions and set the
TCP/IP correctly.
2 Can you utilize the TopAc-
cess?
Next Step
Ø
Ö
Refer to the Setup Guide for
Printing Functions and set the
HTTP correctly.
3 Is a folder where the file is
stored set correctly?
Next Step
Ø
Ö
Refer to “Setting up Save as file
Settings” in the Setup Guide for
Scanning Functions and set the
folder correctly.
According to the protocol selected
in this step, setting the related
items in the “Setup” - “Network”
menu may be required.
4 Can the file be stored?
End Ö
An error code is printed in the
Transmission/Reception Journal.
Refer to the “Error code list” in the
Network Administration Guide
for Scanning Functions.