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5 APPENDIX
34 Troubleshooting
Onramp gateway
When an error has occurred in the onramp gateway function, check the setting by referring to
the list below.
No Check Item Yes No Countermeasure
1 Are servers for sending an
InternetFax/Email set cor-
rectly?
Next Step
Ø
Ö
Refer to an appropriate manual
and set the DNS server and
SMTP server correctly.
If necessary, refer to the “Setting
up DNS Server and Mail Server”
in the Network Administration
Guide for Scanning Functions.
2 Is the IP address of this
equipment correctly set?
Next Step
Ø
Ö
Refer to the Setup Guide for
Printing Functions and set the
TCP/IP correctly.
3 Can you utilize the TopAc-
cess?
Next Step
Ø
Ö
Refer to the Setup Guide for
Printing Functions and set the
HTTP correctly.
4 Is the setting for SMTP
transmission of an Internet-
Fax/Email enabled?
Next Step
Ø
Ö
Refer to the Setup Guide for
Scanning Functions and set the
SMTP client correctly.
5 Are settings for sending an
InternetFax/Email enabled?
Next Step
Ø
Ö
Refer to the Setup Guide for
Scanning Functions and per-
form a correct InternetFax setting.
6 Is a setting for the Fax func-
tions enabled?
Next Step
Ø
Ö
Refer to the Setup Guide for
Printing Functions or the Oper-
ator's Manual for Facsimile
Function and perform a correct
Fax setting.
7 Is a setting for the onramp
gateway functions enabled?
Next Step
Ø
Ö
Refer to the Setup Guide for
Scanning Functions or the
Operator's Manual for Facsim-
ile Function and set the mail-
boxes and the Email address of
the destination correctly.
8 Can you send a Fax docu-
ment received from a G3
facsimile as an InternetFax/
Email?
End Ö
An error code is printed in the
Transmission/Reception Journal.
Refer to the “Error code list” in the
Network Administration Guide
for Scanning Functions.