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User’s Manual 6-12
Fingerprint Sensor
USB device
In addition to the information in this section, please also refer to the
documentation supplied with your USB device.
Sleep and Charge function
For more information and settings, please refer to the Using the TOSHIBA
Sleep Utility section in Chapter 4, Utilities & Advanced Usage.
Problem Procedure
Reading of the
fingerprint was not
successful.
In this instance you should try the fingerprint
reading operation again using the correct finger
position - please refer to Using the Fingerprint
Sensor in Chapter 3, Operating Basics for further
information.
Alternatively, you should try the recognition process
again using another enrolled finger.
The fingerprint sensor compares and analyzes the
unique characteristics in a fingerprint. However,
there may be instances where certain users are
unable to register their fingerprints due to
insufficient unique characteristics in their
fingerprints.
The recognition success rate may differ from user to
user.
The fingerprint
cannot be read due
to injuries to the
finger.
In this instance you should try the recognition
process again using another enrolled finger.
However, if fingerprints from all the enrolled fingers
cannot be read, you should instead log into the
computer by using the keyboard to input the
password.
If you are still unable to resolve the problem,
contact TOSHIBA Support.
Problem Procedure
USB device does not
work
Remove the USB device from the computer and
then reconnect it to a free port in order to ensure it
is firmly attached.
Ensure that any required USB device drivers are
properly installed - to achieve this you should refer
to both the device documentation and the operating
system documentation.