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8.JOB STATUS
6.Error Code (Cont.)
8
2D64 Logon to file server
failed. Check user-
name and password.
Make sure you specify correct user name and password to
logon the file server and retry the scan.
2D66 Failed to process your
job. Insufficient disk
space.
Delete the data in the local shared folder in the equipment and
retry the scan.
2D67 FTP service is not
available.
Ask your administrator whether the FTP service is configured
correctly.
2D68 File sharing service is
not available.
Ask your administrator whether the SMB protocol is enabled.
2DA8 The HDD is running
out of capacity for the
shared folder
Delete the unnecessary data in HDD.
2DC0 Job canceled. Job was canceled.
2DC1 Power failure
occurred.
Make sure that the power cable is connected properly and it is
inserted securely. Resend the job.
Store to e-Filing
2B10 There was no applica-
ble job.
Turn the power OFF and then back ON. Retry the scan. If the
error still occurs, contact your service representative.
2B11 Job status failed. Turn the power OFF and then back ON. Retry the scan. If the
error still occurs, contact your service representative.
2B20 Failed to access file Turn the power OFF and then back ON. Retry the scan. If the
error still occurs, contact your service representative.
2B21 Message size
exceeded limit or maxi-
mum size
You are sending too many documents at a time. Send your doc-
uments separately.
2B30 Insufficient disk space Delete unnecessary documents in e-Filing and try again.
2B31 Failed to access
e-Filing
Make sure that the specified e-Filing or folder exists. (If not, this
error would not occur.). Turn the power OFF and then back ON.
Delete the specified e-Filing or folder and reset them. Retry the
job in error. If the specified e-Filing or folder cannot be deleted,
contact your service representative.
2B32 Failed to print e-Filing
document
Make sure that the specified document exists. (If not, this error
would not occur.).Turn the power OFF and then back ON.
Delete the specified document. If the specified document can-
not be deleted, contact your service representative.
2B50 Failed to process
image
Turn the power OFF and then back ON. Retry the scan. If the
error still occurs, contact your service representative.
2B51 Failed to process print
image
Make sure that the Function List can be printed out. Retry the
print. If the error still occurs, contact your service representative.
2B90 Insufficient memory Turn the power OFF and then back ON. Retry the scan. If the
error still occurs, contact your service representative.
2BA0 Invalid box password
specified
Make sure that the password is correct and retry the scan, or
reset the password and retry the scan. When this error occurs
for the print of the data in the e-Filing, perform the print with the
administrator’s password. If the recovery is still not completed
or in case of invalid password for the operation other than print-
ing (opening the file, etc.), contact your service representative.
2BB0 Job canceled. Job was canceled by the user.
Error code Problem What to do