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Where to Get Help
TROY offers several customer support options to assist you in the event you expe-
rience difficulties with your WindConnect, including telephone support, repair
services, extended warranty, and advance replacement.
Worldwide Web Support
The TROY worldwide web site provides a quick and easy way to answer many
common technical questions. It includes a wide variety of technical support tips,
as well as copies of product manuals, product literature, and firmware load images.
The web site is located at http://www.troygroup.com.
Contacting TROY
Your first point of contact for technical support is the Distributor or Dealer from
whom you bought your WindConnect. They are familiar with your needs, and
will generally be able to provide you with the fastest and most comprehensive sup-
port.
If your Distributor or Dealer is unable to answer your questions or is for some rea-
son not available, then contact TROY directly at:
United States: (208) 955-1000 (E-mail: support@troyxcd.com)
Germany: 0800-3002210 (E-mail: support@troygroup.de)
Other Europe/Africa: +49 (0) 7032-9454-21 (E-mail: support@troygroup.de)
All Other Countries: +1 (208) 955-1000 (E-mail: support@troyxcd.com)
Before contacting technical support, please check the Troubleshooting chapter of
this manual or the TROY site to isolate any problems and be sure to write down
any error messages. Also, make sure that you have the serial number of the prod-
uct (located on the product label on the card).
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