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Returning Products
If you need to return a TROY product for any reason (failures, incorrect ship-
ments, etc.), first contact TROY at +1 (208) 955-1000 (Americas, Asia, and
Australia) or +49 (0) 7032-9454-21 (Europe and Africa) and request a Return
Authorization Number from the TROY Technical Support Group. Make sure that
you put this number on the outside of the shipping container you use to return
the product and (if out-of-warranty) on your purchase order. You will also be
asked for the serial number of the defective product. Ship the unit freight prepaid
back to TROY at the address provided by the Technical Support Group (adequate
insurance is recommended).
If the unit is not in warranty, you will be billed for the standard repair charges. If
you do not have a valid TROY account number, you may be asked for payment in
advance (Mastercard, Visa, American Express, check, or money order).
Warranty
TROY WindConnect products are warranted to be free of defects in materials and
workmanship for a period of five years. This period begins upon the date of ship-
ment if the Hardware is installed by the Purchaser, or upon installation if the
Hardware is installed by TROY. During the warranty period, TROY will repair or
replace the unit at no charge provided it is returned to TROY freight prepaid as
described in the "Returning Products" section of this chapter. To ensure prompt
service, please fill out the enclosed warranty card.
The warranty on repaired products or replacement products is 30 days or the last
day of the warranty of the original defective product, whichever is longer.
This warranty does not apply if the Product has been damaged by accident, mis-
use, natural catastrophe, modification, improper service, or conditions resulting
from causes external to the Product. The warranty shall be void if the TROY seri-
al numbers have been removed.
DISCLAIMER OF WARRANTIES. THE ABOVE WARRANTIES ARE THE
EXCLUSIVE WARRANTIES, AND NO OTHER WARRANTY, EXPRESSED
OR IMPLIED, SHALL APPLY. TROY SPECIFICALLY DISCLAIMS THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
PURCHASER'S SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF
THIS WARRANTY, REGARDLESS OF THE FORM OF ACTION,
WHETHER CONTRACT, TORT, OR OTHERWISE, SHALL BE TROY'S
OBLIGATION TO REPAIR OR REPLACE AS SET FORTH ABOVE.
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