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4. TROUBLESHOOTING
4.1 Common Problems
The following guide lists the most common problems that might be encountered when
operating this bar code printer. If the printer still does not function after all suggested
solutions have been invoked, please contact the Customer Service Department of your
purchased reseller or distributor for assistance.
Problem
Possible Cause
Recovery Procedure
Power indicator does not
illuminate
* The power cord is not properly
connected.
* Plug the power cord in printer and outlet.
* Switch the printer on.
- The printer status from DiagTool
shows “Head Open”.
- The LCD shows “Carriage
Open”.
* The printer carriage is open.
* Please close the print carriage.
- The printer status from DiagTool
shows “Ribbon End Err.” Or
“Ribbon Encoder Err.”
- The LCD shows “No Ribbon”.
* Running out of ribbon.
* The ribbon is installed incorrectly.
* Supply a new ribbon roll.
* Please refer to the steps in user’s manual
to reinstall the ribbon.
- The printer status from DiagTool
shows “Out of Paper”.
- The LCD shows “No Paper”.
* Running out of label.
* The label is installed incorrectly.
* Gap/black-mark sensor is not
calibrated.
* Supply a new label roll.
* Please refer to the steps in user’s manual
to reinstall the label roll.
* Calibrate the gap/black-mark sensor.
- The printer status from DiagTool
shows “Paper Jam”.
- The LCD shows “Paper Jam”.
* Gap/black-mark sensor is not set
properly.
* Make sure label size is set
properly.
* Labels may be stuck inside the
printer mechanism.
* Calibrate the gap/black-mark sensor.
* Set label size correctly.
- The LCD shows “Take Label”.
* Peel-off function is enabled.
* If the peel-off module is installed, please
remove the label.
* If there is no peel-off module in front of the
printer, please switch off the printer and
install it.
* Check if the connector is plugging
correctly.
UP: Fwd.
DOWN: Rev.
MENU: Exit
* Cutter jam.
* There is no cutter installed on the
printer.
* Cutter PCB is damaged.
* If the cutter module is installed, please
press UP or DOWN key to rotate the
cutter up or down to make the knife back
to the right position.
* Remove the label.
* Make sure the thickness of label is less
than 0.254 mm (10mil)
* Replace a cutter PCB.